Refund policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

  • Dead on Arrival (DOA)
    •

    Customers should contact our ‘’Customer Service” within 7 days upon receipt of goods for DOA situation.

    Special Notes:

    The outer packing is broken or out of shape

    - Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.
    - Send us the pictures of the received items/package with detailed information describing the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.
    - After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement. The outer packing is in a good shape while the item is not working.
    - Send us the pictures of the received items/package with detailed information describing the issue.
    - After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

  • Missing item(s), wrong item(s) or incorrect package sent
    •

    Please carefully check the contents and the weight of the parcel before signing it. For any issues, please contact our ‘’Customer Service” with the information below:

    1. Email us with your order number and the product code (SKU number).
      2. Please send us the clear pictures of the outer packaging, the shipping label, weight of the package and the item you receive.
  • 7-14 Days Disliked item
    •

    If you are not satisfied with your purchase and the product is still in brand new conditions, you can simply return and refund. Please note customers are responsible for returning shipping fee. We will either provide a replacement or a refund (shipping fee excluded), depending upon your requirement after receiving the exchanged item of your order.

    Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
    1. Items are in the original packing with tags.
    2. Items are in brand new condition:  unused, and unaltered.


    There are certain circumstances where only partial refunds are granted:

    - If an item not in its original condition is damaged or missing parts for reasons not due to our error

    • Late or missing refunds

    If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.

    Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund appears in your account.

    After performing each of these steps, if you are certain the refund has not be received, please contact us at mailbox

     

    Returns and Compensation Process

    For any after-sales issues, please contact Customer service directly and they will offer you a solution according to your case.


    Please check each processing time upon receiving your returned item.

    1. For exchanges, the processing time for the replacement will be between 2-7 business days, upon receiving your item back, and depending on stock availability.


    1. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. 
    2. For repairs, it depending on the item and the stock of the spare parts.