Shipping policy

Lunar Health currently ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.

We provide multiple shipping method, such as USPS, UPS, Fedex etc. The specific service depends on the size and weight of your order.

Packages usually reach their destination in 3-5 business days, but occasionally take longer. 

We offer free shipping on all orders /products


  • Tracking Your Package
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    Shipping Confirmation:

    Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you want to change the address, please contact us in advance.

    You will receive an e-mail containing your tracking number as soon as the shipping label is printed. 


    Cancellation Policy

    We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.

    If you cancel and the product has already shipped, You are responsible for covering shipping costs when returning your item dislike.

    we will wait for the product to be returned, Once the item is confirmed en route back to us, we will send you an email to notify you of the status of your refund. your refund will be processed within 2-3 business days.

    If you are approved, then your refund will be processed and a credit will automatically be applied to the account used for payment within 10 business days.


  • NOTE: Before Making a Return Request
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    For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and local shipping carriers and agencies.

    If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

    If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.  

    Details for customer's personal reason:

    * Wrong address/no consignee

    * Invalid contact information/ no answer to the delivery calls & emails

    * Customer refuses to accept package/pay tax fee/ complete customs clearance

    * Didn't collect package by the deadline